Terms & Conditions

Who We Are

Wise Journey Support is run by William Sanchez. Our website is wjsstyle.com. You can contact us by WhatsApp on 07356024900 or by email at [email protected].

What We Do

We provide guidance, information, and document preparation services to help people navigate UK government services. This includes help with benefits applications and housing applications. We also connect clients with independent professionals through our directory, and offer practical home services such as same-day laundry collection and return.

We are not a law firm, accountancy practice, or regulated financial adviser. We provide guidance and practical assistance — not legal, financial, or tax advice. For formal advice in these areas, please consult a qualified solicitor, accountant, or financial adviser.

Our Services

When you purchase a service from us, we will:

• Provide the service described within 24–48 hours of receiving full payment and all required information
• Deliver completed work to the email address you provide
• Keep your information secure and use it only to provide the service you've paid for

Workers and Bookings

Wise Journey Support is a local work hub. Laundry, cleaning, errands, handyman and day care jobs are done either by us or by independent, self-employed workers we pass the job to, who are not employees of Wise Journey Support. We take the booking and the payment, and the price you agree is the price you pay. We choose workers with care. Quotes, scheduling and workmanship are agreed with us.

Payments

All payments are processed securely via Stripe. We accept all major credit and debit cards. Prices are in pounds sterling and include VAT where applicable. Concession pricing is available to people receiving means-tested benefits — by using a concession price, you confirm you are currently receiving a qualifying benefit.

Refund Policy

We offer a full refund if:

• We are unable to complete your service
• You request a refund before we begin work on your order
• The work delivered contains a material error on our part

Refunds are not available once work has been completed and delivered, except where there is a material error. To request a refund, contact us by WhatsApp on 07356024900 or by email at [email protected] within 14 days of purchase.

Your Responsibilities

You are responsible for:

• Providing accurate and complete information when requested
• Ensuring you have the right to act on behalf of any third party you provide information about
• Reviewing completed documents before submitting them to any government body
• Making the final decision on whether to submit any application or document we prepare

Limitation of Liability

Wise Journey Support is not responsible for decisions made by DWP, local councils, or any other government body in response to applications we help you prepare. We cannot guarantee the outcome of any application, appeal, or government process.

Our total liability to you for any claim is limited to the amount you paid for the relevant service.

Intellectual Property

All content on this website is owned by William Sanchez. You may not copy, reproduce, or republish any part of this website without our written permission.

Changes to These Terms

We may update these terms from time to time. The current version will always be posted on this page with the date of last update.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these terms, please contact us by WhatsApp on 07356024900 or by email at [email protected].